1. Introduction
Dr Mads Technologies Pvt Ltd (“Company”, “we”, “us”, “our”), incorporated in Hyderabad, Telangana, India, operates “My Health File”, a preventive health review and digital medical record continuity platform.
All medical services provided through the platform are governed by the laws of India. Services are provided exclusively by Registered Medical Practitioners holding valid Indian medical licenses.
We are committed to protecting your personal information and sensitive health data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules governing Sensitive Personal Data or Information.
By accessing or using our services, you explicitly consent to the collection, storage, and processing of your personal and sensitive personal data for preventive health review and medical continuity purposes as described in this Privacy Policy.
2. Nature of Services
My Health File provides:
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Digital organization and structured management of medical records
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Preventive annual health review services
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Compilation and structuring of existing medication history
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Review and structured medical opinion summaries
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Coordination of diagnostic testing through accredited third-party laboratories
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Optional in-person home consultation services
The Company does not operate its own diagnostic laboratory.
Medical assessments and opinion summaries are advisory and preventive in nature and are not a substitute for emergency medical care, hospitalization, or ongoing treatment under a treating physician.
3. Information We Collect
We may collect the following categories of information:
A. Personal Information
B. Health Information (Sensitive Personal Data)
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Past and current medical reports
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Laboratory test results
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Imaging reports
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Existing prescription records
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Medication history
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Chronic disease history
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Consultation notes
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Preventive assessment records
C. Payment Information
Payments are processed through secure third-party payment gateways, including Razorpay (India) and Stripe (International).
We do not store debit card, credit card, or banking details on our servers.
4. Purpose of Data Collection
Your information is collected and processed for the following purposes:
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Structuring and organizing medical records
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Conducting preventive health reviews
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Providing medical opinion summaries
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Coordinating laboratory testing with accredited partner laboratories
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Facilitating home consultations (if requested)
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Maintaining medical documentation as required by applicable law
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Improving service quality and operational efficiency
We do not sell, rent, trade, or commercially exploit your personal or medical data.
Your sensitive personal data is processed strictly for preventive healthcare and continuity purposes based on your consent.
5. Medical Opinion & Disclaimer
Medical opinion summaries provided through the platform:
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Are based solely on the information and reports shared by the patient
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Are advisory and preventive in nature
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Do not replace emergency medical care
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Should not be relied upon as the sole basis for critical medical decisions without consulting a treating physician
In case of a medical emergency, users must immediately contact the nearest hospital or emergency services.
To the fullest extent permitted under applicable Indian law, the Company’s liability arising out of or related to the services provided shall be limited in accordance with governing Indian laws.
6. Laboratory Services
Diagnostic tests are conducted by accredited third-party laboratories.
The Company:
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Does not operate its own laboratory
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Does not independently modify laboratory findings
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Receives reports for structured review and preventive assessment
Partner laboratories may have their own privacy policies governing test processing and sample handling.
7. In-Person Consultation
Where home consultation services are provided:
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Prior informed consent is obtained
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Medical notes are documented securely
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Records form part of the patient’s digital file
All in-person services are conducted in accordance with applicable Indian medical regulations.
8. Data Storage & Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
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Data is stored on secure cloud infrastructure
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Access is restricted to authorized personnel
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Data transmission is encrypted (HTTPS/SSL)
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Internal access is role-based and monitored
While we strive to protect your data, no system can guarantee absolute security.
9. Data Retention
Medical records and consultation documentation may be retained for a minimum period as required under applicable Indian medical and legal regulations.
Users may request account deletion; however, certain records may be retained to comply with legal, regulatory, or medico-legal obligations.
10. Family & Representative Access
Users may authorize family members or representatives to access their medical records.
Such access is granted strictly based on patient consent and may be revoked at any time, subject to applicable legal requirements.
11. Payments & Cross-Border Transactions
Where payments are made by international family members (NRIs), payment processing is handled through secure third-party processors.
Regardless of the payer’s location, the patient receiving services remains subject exclusively to Indian medical jurisdiction and laws.
12. User Rights
Subject to applicable law, users may:
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Request access to stored personal information
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Request correction of inaccurate data
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Request account deletion (subject to legal retention requirements)
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Withdraw consent for future data processing
Requests may be submitted to the Grievance Officer listed below. Identity verification may be required before processing such requests.
13. Grievance Officer
In accordance with applicable Indian law, the Company has appointed a Grievance Officer.
Email: Info@getmyhealthfile.com
Registered Office Address: Hyderabad, Telangana, India
Complaints will be acknowledged and addressed within a reasonable time as required under applicable law.
14. Amendments
The Company reserves the right to modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on the official website with a revised “Last Updated” date.
Continued use of the services after updates constitutes acceptance of the revised policy.
