1. Nature of Services
My Health File primarily provides digital preventive health review and medical continuity services.
All digital reports, structured medical summaries, and documentation are delivered electronically through secure digital channels unless a hard copy is specifically requested by the user.
2. Digital Delivery
Upon completion of the preventive health review:
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Digital reports are delivered via secure electronic format (PDF).
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Delivery may occur via registered email address or secure platform access.
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Delivery timelines depend on completion of review and availability of laboratory reports (if applicable).
Digital delivery is considered complete once the report has been successfully sent to the registered email or made available on the platform.
3. Optional Hard Copy Delivery
Users may request a physical hard copy of their preventive health summary and structured documentation for an additional fee.
If a hard copy is requested:
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The document will be printed and securely packaged.
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Shipping charges (if applicable) will be clearly displayed before payment.
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Delivery timelines will depend on location and courier partner.
Estimated delivery timelines (within India):
Typically 3–10 business days, depending on the destination city.
Delivery timelines are estimates and not guaranteed.
4. Shipping Address Accuracy
Users are responsible for providing accurate and complete shipping details.
The Company shall not be liable for:
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Delays due to incorrect address
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Failed deliveries due to user error
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Courier delays beyond the Company’s control
If a package is returned due to incorrect address, re-shipping charges may apply.
5. Loss or Damage During Transit
The Company shall take reasonable steps to securely package physical documents.
However, once dispatched via third-party courier:
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The Company is not liable for courier delays or loss beyond reasonable control.
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In case of verified non-delivery, the Company may provide a reprinted copy at its discretion.
Digital copies remain the official version of the report.
6. International Shipping
If international hard copy delivery is requested:
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Additional shipping charges may apply.
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Delivery timelines may vary depending on customs and courier regulations.
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The Company is not responsible for customs delays or duties imposed by destination country authorities.
7. Confidentiality of Physical Documents
Hard copies contain sensitive medical information.
Users are responsible for maintaining confidentiality once delivery is completed.
The Company is not liable for unauthorized access after confirmed delivery.
